Larry E. Carter

613 SE James Court

Lee’s Summit, Missouri  64063

(816) 554-2067 (home)

(816) 813-2407 (cell)

larrycarter@kc.rr.com

 

 

 

SUMMARY

 

Energetic, results-oriented, fun-loving business professional; extensive experience in sales, customer relations and marketing, operations and project management.  Demonstrated ability to train, motivate and effectively lead associates in a variety of situations.  Lauded by executives for superior performance and exceeding goals.  Excellent communication skills, both written and oral; well versed in public speaking, influencing, negotiating, closing, relationship building with internal and external customers.  Love fast-paced environment.

 

 

 

PROFESSIONAL EXPERIENCE

 

GATEWAY, INC., Kansas City, MO   1995 to 2002

 National Workforce Manager    2000 to 2002

  • Increased staffing efficiencies and improved call distribution to 5 call centers with 1500 agents by implementing TotalView workforce Management Software by IEX and establishing the workforce management policies and procedures.
  • Developed and designed performance reports through querying ODBC providing executive management more detailed information to make critical operations and financial decisions in regards to staffing and overall call center operations.
  • Improved customer satisfaction by adjusting call distribution and reducing the wait time for customers calling the centers.
  • Established schedule adherence policies for the phone agents resulting in reducing unproductive time. 
  • Trained 75 call center supervisors and other administrative personnel in the use of TotalView software to allow them more real time visibility on phone agent activities giving the supervisors more time for coaching and developing their agents.
  • Created substantial savings in staffing expense by establishing and implementing the workforce management policies.

 

Team Sales Manager      1998 to 2000

  • Created and maintained $30 to $50 million in sales revenue through managing, coaching and motivating sales teams with 9 to 22 sales executives resulting in repeatedly being ranked in top 20% of all sales teams.
  • Created database used company wide for sales executives to enter all customer information allowing for more thorough customer follow-up.
  • Created Excel spreadsheet for sales executives to enter order information allowing them to always see where they stand in regards to their sales objectives.

 

Sales Support Manager   1997 to 1998

  • Increased customer satisfaction by managing, coaching and developing a team of 14 customer service representatives supporting 3 sales teams totaling 45 sales executives.
  • Developed and maintained a company database to track quality score audits and to store employee monthly reviews providing consistency among all supervisors.
  • Developed and maintained database to track abnormally high customer service issues allowing manufacturing to pinpoint and correct quality control standards.

Phone Sales Executive   1995 to 1997

  • Achieved and consistently ranked in the top 10% of 225 sales executives by utilizing all acquired sales skills learned in the past and continuing to refine my skills through continued education.
  • Improved overall sales closing percentage by designing and teaching an automated customer follow-up system to the entire sales organization.

 

Contract Employment  1991 to 1995

·        Successfully operated cellular phone business by identifying a niche market and developing a unique marketing concept.

·        Successfully sold a CTI phone system by targeting companies with 100 lines or less.

 

Teledex Corporation, San Jose, CA  1989 to 1991

Regional Area Sales Manager

  • Managed sales of feature rich telephone equipment for 18 state region.
  • Developed and maintained sales through direct sales, wholesalers and direct distributors such as Bell South, Southwestern Bell, US West. RCA, Ameritech, etc.
  • Trained the sales staffs with the above companies on product knowledge and the Teledex sales strategy.
  • Established National Account status with Marriott, Hyatt, Westin, and Radisson Hotels.
  • Attained 120% of sales objectives with feature rich telephone equipment by developing and growing three sales channels in 18 state region including wholesalers and direct distributors like Bell South, RCA, US West, Southwestern Bell and Ameritech.
  • Established national accounts with hotel chains such as Hyatt, Marriott, Westin and Radisson resulting in increased revenues of $5 million annually.

 

Education

 

College – Central Missouri State University

Military   - Completed S2-D/E familiarization, S2-D/E power plants and related systems.  Advanced training in communications of carrier operations.

Aviation – Currently hold private pilot certificate and have successfully completed 80% advanced training towards commercial and instrument ratings.